Personal Effectiveness

Develop and Maintain your Effectiveness at Work

This unit requires you to show that you can work with others at all levels and being able to assist colleagues at the right time and in the appropriate manner. It also requires you to evaluate and review your own performance.

Promote Additional Products or Services to Clients

A positive personal image is the key to success in the beauty industry.

Maintaining high standards of personal presentation and behaviour is what you will be taught in this unit.

How to meet clients needs, how to adapt to different methods of communication and being able to demonstrate the important skills of judging and responding to clients feelings.

Reception Duties

The important skills of welcoming people and receiving telephone calls, handling enquiries, making appointments and dealing with client payments for treatments and products.

Dealing with members of the public in a polite manner whilst questioning them to find out what they require, forms an important part of this unit.